Job Type:
PermanentBuild a brilliant future with Hiscox
Making the high expectation of superb service a reality for our HNW clients
About the Team:
A small but highly engaged team split across our London and York offices. The Private Client team is passionate about the brand and surpassing the expectations that it creates. Meeting and servicing the insurance needs of our high net worth clients.
The Role:
You will be the port of call for your portfolio of high net worth customers, as well as supporting the wider team in the management of very large, complex accounts. Knowing our customers by name, you will be the face of our brand and provide the exceptional service that our customers expect. Creating and maintaining relationships that matter, not just selling our products but really understanding the customer’s needs and ensuring they are fully protected year after year.
A true account handler role means working in a fast-paced and often changing environment, whilst dealing with a high volume of client enquiries. You will understand the customers’ needs to ensure the effective negotiation of renewal terms, processing of mid-term changes and identification and conversion of cross-sell opportunities. You will also seize opportunities to convert new business when your clients refer their contacts to you. It sometimes means getting out and meeting your customers, visiting some of the most spectacular homes in the UK.
A small but growing team, where exceptional customer service is a given and the intellect to digest complexity whilst building rapport is essential.
What you’ll be doing as a Senior Account Handler:
- Full responsibility for the retention of your client portfolio
- Building and enhancing both external and internal relationships; dealing with varied and wide ranging private client contacts on a daily basis
- Getting to know and understand our clients – building relationships and facilitating and converting unprompted enquiries
- Negotiating mid-term and renewal terms and, sometimes new business terms, on dream homes, unique collections, supercars and holiday villas
- Growing the team’s existing business income through retention, cross-sell and up-sell
- Going the extra mile when dealing with challenging situations, bringing the brand and values to life in every transaction
- Ensuring client data security and privacy is maintained at all times
Our must haves:
- Great with people, able to build honest and effective relationships
- Experience of exceptional customer service and client management
- Able to effectively service customers using expert product knowledge
- Adapts well to change and picks up new systems quickly
- Suggests ways of improving existing work processes, to enhance overall team efficiency and accuracy
- Demonstrable drive and energy to move self and business forward
Our nice to haves:
- Preferably degree qualified, although this is not a pre-requisite for an experienced insurance professional
- CII qualification or progression towards qualification
Diversity and Hybrid working
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.
We anticipate the successful candidate for this role will be in the office up to 2 days per week in our York office
This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
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Work with amazing people and be part of a unique culture